About Recon
Mission
Make every answer in your company accessible to everyone, not just the people who can write code.
The problem
Every SaaS company has the same bottleneck. A PM needs to know how many Pro users churned last month. A CS lead wants to find the common thread across recent escalations. A support agent needs to understand what a customer's account actually looks like under the hood.
The data exists. But it's scattered across a dozen tools, and getting to it means filing a request, waiting on an engineer, and burning hours on both sides. One quick question kills an hour of dev time, and it happens dozens of times a week.
What Recon does
Recon is an AI-powered investigation platform that connects to the tools your team already uses and lets anyone query them through natural language. Ask a question in plain English, and Recon queries your databases, cross-references your tickets and docs, and delivers a synthesized answer in seconds.
Every query runs with read-only access and a full audit trail, so your data stays safe and every investigation is traceable.
Integrations
Live now
Coming soon
Recon is built to grow with your stack. If your team uses it, we want Recon to reach into it.
What we believe
Access over gatekeeping
Information locked behind technical skill creates drag across every team. Everyone should be able to investigate and find answers on their own.
Speed of thought
A question should take seconds to answer, not hours or days. We obsess over reducing the distance between curiosity and clarity.
Trust by default
Your data stays yours. BYOK support, read-only access, and audit logs on every action. No shortcuts on security.
Build in the open
We share our progress publicly because the best products are shaped by real feedback, not assumptions.
What's next
We're actively building toward scheduled queries, update subscriptions (get notified when something changes), smart tool routing, RAG-powered quick responses, and file upload and download. The goal is for Recon to handle not just one-off questions, but ongoing investigations your team can rely on every day.
Who's behind Recon
Recon is built by Pratik, a software engineer and AI practitioner who spent years watching this problem play out at SaaS companies. The spark was watching a product manager spend an hour wrestling with a technical setup just to answer one customer question. The data was right there, but the complexity wasn't worth the fight.
He's building Recon in public and working closely with early users to get it right. Follow the journey on X at @chaibytesai.